Join me for a two-hour deep dive seminar into,

“Essential Internal Training Programs for a Thriving Pet Business”

May 6, 2025

4pm-6pm

Explore the key internal training programs essential for building a successful and sustainable pet business. From customer service to product/service knowledge to pet care & grooming training and safety protocols, we'll discuss how tailored training initiatives can empower your team, enhance customer satisfaction, and improve overall business performance and decrease costs. Learn how to implement effective onboarding, create ongoing development opportunities, and foster a culture of continuous learning, all while aligning with industry standards and best practices. This session provides actionable items for you to implement in your pet business to thrive in a competitive and ever-evolving market.

Join me for a one-hour seminar into,

“The New Customer Experience: A Sale Starts with the First Hello”

May 7, 2025

2pm-3pm

Come discover how the customer experience begins long before a transaction is made. Learn how to create lasting first impressions, build rapport, and engage customers from the moment they walk through the door, call, or visit online. We'll discuss the importance of active listening, personalized communication, and anticipating needs to drive loyalty and sales. By shifting your approach to prioritize relationship-building, you'll transform your sales process and enhance customer satisfaction, setting the stage for long-term success in an increasingly competitive market.